Information & Policies
Information & Policies
© 2026 Bee's Books. All rights reserved.
Get in Touch
Have a question about a rare edition? Need help tracking down a specific title? Drop us a message below and we'll get back to you as soon as we put our books down.
Secure Payments
Peace of Mind
Your financial security is our absolute highest priority. We partner with PayFast, South Africa's trusted payment gateway.
At Bee's Books, we believe your focus should be entirely on finding your next great read, not worrying about the safety of your online transaction. That is why we do not process or store any of your credit card information or banking details on our own servers.
Bank-Level Security
When you check out, you are securely routed through PayFast's encrypted payment network. They provide:
- PCI-DSS Level 1 Compliance: The highest level of security standard in the global payment industry.
- 3D Secure Authentication: An extra layer of fraud protection requiring authorization directly from your bank.
- Multiple Payment Options: Choose between Credit/Cheque Cards, Instant EFT, Masterpass, Zapper, and more.
Shipping & Delivery
Free Delivery
Enjoy complimentary shipping on all orders over R500 (excluding postage costs).
We know that waiting for a new book is the hardest part. That is why we partner with South Africa's most trusted courier network to get your next adventure into your hands as quickly and securely as possible.
The Courier Guy
We utilize The Courier Guy's extensive national network to offer flexible delivery options that suit your schedule:
- Locker to Locker: Secure, contact-free pickup at a time that works for you.
- Locker to Door: Direct delivery straight to your home or office.
- Locker to Kiosk: Convenient collection from a designated retail partner.
Gqeberha Local Collection
Are you based in the windy city? We offer a free local pickup option. Once your order is processed, we will arrange a convenient handover at the Pick n Pay Hyper in Gqeberha.
The Story of Bee's Books
What began as a humble side project—and a highly convenient excuse for two book lovers to justify bringing even more boxes of literature into the house—has steadily blossomed into a full-fledged online bookshop. At our core, we are just a duo of bibliophiles who believe that every story deserves the right reader. We don't just shelve books; we play matchmaker. With a deep appreciation for the written word and a meticulous eye for quality, we pride ourselves on going the absolute extra mile. Whether you are hunting for a forgotten piece of Africana, a nostalgic childhood favorite, or an elusive out-of-print classic, we will turn over every stone to track it down for you.
While our roots (and our heavily reinforced floorboards) are firmly planted in the windy, wonderful city of Gqeberha, our reach spans the entire country. We carefully package and ship to readers in every single corner of South Africa, ensuring your next great adventure arrives on your doorstep in perfect condition.
A few quirks you should know about us:
- We Speak 'Book': We don't use algorithms to curate our shelves. Every volume is hand-picked, graded, and cataloged with a genuine reader's eye.
- A Family Affair: Our business is entirely homegrown, which means that 'inventory management' and sorting through giant stacks of paperbacks are just perfectly normal weekend activities.
- The Scent Test: We firmly believe that digital screens will never replace the tactile joy of turning a page—and yes, we absolutely take a moment to appreciate that magical 'old book smell' before wrapping your order.
Have a browse, get lost in the digital aisles, and let us know what we can find for you next.
Privacy Policy
Effective Date: April 2026
Welcome to Bee's Books. We are committed to protecting your personal information and your right to privacy. This policy outlines how we collect, use, and safeguard your data in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
1. Information We Collect
- Identity Data: Your full name.
- Contact Data: Your email address, phone number, and delivery address.
- Account Data: Your securely hashed password (we cannot see your actual password).
- Transaction Data: Details about the books you have purchased from us.
2. How We Use Your Information
We use your information strictly to operate the bookstore and provide you with a seamless experience:
- To process and deliver your orders securely.
- To communicate with you regarding your order status or shipping updates.
- To manage your reader profile.
- To send you updates on rare arrivals and store news—only if you explicitly checked the opt-in box during registration. You may opt out of these communications at any time.
3. Payment Processing & Security
We take your financial security seriously. Bee's Books does not collect, process, or store your credit card or bank account details on our servers. All payments are securely routed through PayFast, our trusted third-party payment gateway. Your financial data is handled directly by PayFast in accordance with their strict, industry-standard encryption and privacy policies.
4. Browser Storage and "Cookies"
To ensure a lightning-fast browsing experience, our storefront operates slightly differently than traditional websites.
- The Shopping Cart: We use your browser's
localStorageto temporarily save your cart items (e.g., keeping track of the books you want while you browse). This data lives locally on your device, not on our servers, until you proceed to checkout. - We do not use invasive tracking cookies or third-party advertising trackers to monitor your browsing habits across the web.
5. Sharing Your Information
We will never sell, rent, or trade your personal information. We only share necessary data with trusted service providers to fulfill our obligations to you:
- Courier Partners: We share your name, delivery address, and contact number with our shipping partners to ensure your books reach you safely.
- Payment Processors: As mentioned, payment details are securely handled by PayFast.
6. Data Retention and Security
We implement robust, industry-standard security measures within our database infrastructure to prevent unauthorized access to your data. We retain your personal information only for as long as your account is active or as legally required for accounting and tax purposes.
7. Your Rights (POPIA)
Under South African law, you have the right to:
- Request access to the personal information we hold about you.
- Request corrections to any inaccurate or outdated information.
- Request the deletion of your personal profile and associated data (subject to legal retention requirements).
- Withdraw your consent for marketing communications at any time.
8. Contact Us
If you have any questions about this privacy policy or how we handle your data, please reach out to us:
- Email:
- Location: Gqeberha, Eastern Cape, South Africa
Terms of Service
Effective Date: April 2026
Welcome to Bee's Books. By accessing our website or purchasing from us, you agree to be bound by the following Terms of Service. Please read them carefully.
1. General Overview
Bee's Books operates out of Gqeberha, Eastern Cape, South Africa. These terms govern your use of our site and the purchase of any goods. We reserve the right to update, change, or replace any part of these Terms of Service at any time without prior notice.
2. Second-Hand Goods & Condition Grading
The vast majority of our inventory consists of second-hand, rare, and vintage books.
- Condition: We grade our books as accurately as possible (e.g., Brand New, Very Good, Good, Fair, Poor/Reading Copy). However, condition grading is inherently subjective. By purchasing second-hand items, you acknowledge that books may exhibit signs of age, previous ownership signatures, minor annotations, shelf wear, or be ex-library copies bearing typical library stamps, card pockets, and protective plastic sleeves.
- "As Is" Sales: All books in our inventory, without exception, are sold strictly "as is." Our descriptions and photographs serve as the official and final record of the item's condition.
3. Inventory, Cart Reservations & Pricing Errors
- No Cart Reservations: Placing a one-of-a-kind book in your cart does not reserve it. An item is only secured once checkout is successfully completed and payment is processed.
- Inventory Collisions: Because we sell unique single-copy items, there is a rare possibility that an item may sell out while you are completing checkout. In the event of an inventory conflict or out-of-stock error, we will issue a full, immediate refund.
- Pricing Errors: We reserve the right to cancel any orders placed for items listed at an incorrect price due to typographical or system errors, regardless of whether the order has been confirmed and paid for. In such cases, a full refund will be provided.
4. Payments & Ownership
All payments are processed securely via PayFast. Bee's Books does not hold or store any payment card information. Ownership of the goods transfers to you only once we have received full and cleared payment.
5. Shipping & Risk of Loss
- Dispatch & Delays: We carefully package all books to prevent transit damage. While we strive to dispatch orders promptly, delivery timelines are estimates. We are not liable for delays caused by third-party couriers, strikes, or natural events.
- Risk of Loss: The risk of loss and title for items purchased pass to you upon our delivery to the courier carrier. Please ensure your delivery address is accurate, as we cannot be held responsible for parcels delivered to incorrect addresses provided by the customer.
6. Returns & Refunds
Due to the unique and pre-owned nature of our inventory, all sales are considered final.
- Strict Return Policy: We do not accept returns, exchanges, or offer refunds for "buyer's remorse" or subjective disagreements regarding a book's condition grading.
- Exceptions: A return will only be considered in the highly unlikely event of a gross misrepresentation on our part (e.g., dispatching the completely wrong title). If this occurs, you must contact us within 7 days of receipt. The item must be returned in the exact condition it was dispatched before a refund is issued.
- Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to a gross misrepresentation of the item on our part or the wrong item was sent.
- Refund Processing: Refunds will be processed within 14 days of receiving and inspecting the returned item.
7. Intellectual Property
All content on this website, including logos, text, graphics, and custom book photography, is the property of Bee's Books and is protected by South African and international copyright laws. You may not reproduce, copy, or exploit any portion of our website without express written permission.
8. Limitation of Liability
To the maximum extent permitted by law, Bee's Books, its owners, and employees shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or the purchase of our products. We do not guarantee that our website will be uninterrupted, secure, or error-free.
9. Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Republic of South Africa.
Returns & Refunds
At Bee's Books, we deal primarily in second-hand, vintage, and rare physical media. Because of the unique nature of our inventory, our return policy is exceptionally strict to protect the integrity of the books and ensure fairness to all our readers.
1. All Sales Are Final
We do not accept returns, process exchanges, or offer refunds for "buyer's remorse" or subjective disagreements regarding a book's condition. By purchasing a second-hand item, you accept that it may exhibit typical signs of age, shelf wear, or previous ownership (including library markings). Our descriptions and photographs serve as the final record of condition.
2. Exceptions for Gross Misrepresentation
A return will only be considered in the highly unlikely event of a gross misrepresentation on our part—for example, if we dispatch an entirely incorrect title or a book with severe, unlisted structural damage.
- 7-Day Window: You must contact us at within 7 days of receiving your parcel to report the error.
- Condition Requirement: The item must be returned to us in the exact condition it was dispatched.
3. Return Shipping Costs
The customer is strictly responsible for the cost of return shipping, unless the return is approved because of a gross misrepresentation on our part or the wrong item was sent (in which case Bee's Books covers the cost).
4. Refund Processing
Once your returned item is received at our Gqeberha location, it will be inspected by our team. Approved refunds will be processed back to your original payment method (via PayFast) within 14 days of us receiving and verifying the item.
Book Condition Guide
At Bee's Books, we believe every book has a history, and sometimes that history leaves a few marks. We grade our inventory strictly and conservatively so you know exactly what you are pulling out of the shipping box.
Here is how we classify our volumes:
Brand New / Fine / As New
A flawless copy. It looks exactly as it did the day it rolled off the printing press. While it may have been carefully read, it was treated with respect and was not damaged in the process. Expect no creases, no marks, and a crisp, tight spine.
Very Good (VG)
A lovingly cared-for book that shows only the slightest signs of being read. The spine remains unbroken, and the pages are clean. It may have a minor scuff on the cover or a very neat, small previous owner's signature on the inside title page.
Good (G)
The standard workhorse of the second-hand book world! A "Good" book has lived a full life and been enjoyed. You will find typical shelf wear, a creased spine, or some natural yellowing and "foxing" (age spots) which can appear anywhere throughout the book, not just on the page edges. It is 100% structurally sound and ready for its next reader.
Fair (F)
A true survivor. This book is a bit battered on the outside and may have bumped corners, noticeable rubbing, or slightly loose hinges. You might find some underlining or notes in the margins. It won’t win any beauty contests, but every word is perfectly readable.
Poor / Reading Copy
We rarely stock books in this condition unless it is an exceptionally rare or out-of-print title. Expect heavy wear, potential staining, or missing blank endpapers. The text itself is fully intact for reading purposes.
Ex-Library Books
Many wonderful, out-of-print books are rescued from library circulations. If a book is marked as Ex-Library, it will bear the honorable battle scars of public service. You should expect typical library ink stamps, barcode stickers, card pockets on the inside covers, and often a protective plastic sleeve glued over the dust jacket. We ensure these are structurally solid, but they will proudly look the part of a library book.
Our Quality Guarantee
No matter the grade, we have strict baseline standards. We will never sell books containing mold, nor will we sell books with noticeably missing text pages. If a volume falls below this standard, it simply does not make it onto our digital shelves.